Tuesday, September 16, 2008

Dell's Craptacular Support

I love calling technical support and being routed to call centers in foreign countries. It seems to me that the chase to the bottom has resulted in piss-poor customer service from major corporations.

Case in point, my dad has called several times to Dell with issues on his 1720 Inspiron. He has had the same issue several times; and, yet, the customer support systems do not seem to keep track of his issues, nor do they take ownership of the issues.....hmm, god bless dell!

2 comments:

StevanPierce said...

So after threatening and asking for the supervisor, he finally got an answer that he could live with...someone to come out and replace his hard drive and motherboard.

StevanPierce said...

After 10 days of having computer issues....

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